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Diabolical!!!! Took my granddaughters phone in to be unlocked they happily took £20 of her bday money told us to return in 4 hrs, we went back and they gave us the phone and said they'll ring us with a code to put in then phone would be open. Eventually after me calling repeatedly they gave a code which didn't work. We had to then go back to shop only to be told that we'd be sent another code when no news off them I rang again to be told the same code had been sent. So after 4 days of ringing n going to shop I asked for refund to be told NO refund until THEY get money off Tesco!!! And that's were we stand now. Never use these conmen!!!!!   21-08-17